Annoucement

Power supply maintenance schedule

We would like to inform you about an upcoming power supply maintenance scheduled for September 30th, 2023, which will be conducted by the Technical Department. This maintenance will result in a temporary power outage affecting the E and Q buildings, including the Data Center.

Cyber Security Training 2023

Training Topics:
1. Mobile Security Training
2. Web Browsing Security
3. E-mail Security Training
4 October 2023
at SCIT Building Suvarnabhumi Campus or
5 October 2023
at A Building Huamak Campus

Self-Service Resetting AU Account Password

The Office of ITS will enforce to use the “forgot password” system on 19th September 2022 and our staff will no longer support for changing password on other channels.

Group Email Sending Permission Request Form

The Office of ITS just created the "Group Email Sending Permission Request Form". Please use the form if you would like to give a user with the specific groups sending permission.

Services

Remote Assistance service

Sometimes, solving technical problem via phone or message only is not enough for complicated issues. In such case, our technical support may ask you to bring your device to the campus. Anyway, alternatively, you can ask for Remote Assistance Service.

AU Account

We provide a user account called AU account for all faculty, staff and students. All faculty, staff and students will get an user account automatically without any request or any form filling.

Wifi Connection

There are about 1,600 Access Points over the campus which cover 80% of public areas where you can connect to the Internet via our WiFi connection. You need an AU account to get access to our WiFi service.

Learning Management System (LMS)

The LMS is a system that can help the schools to deliver their teaching materials to the students as well as to keep track of the students progress like homeworks or assignments. The LMS also supports online examinations with flexible types of questions.

Download Form

Download the form or fill out the service request form.

Technical Support

If you have any trouble using our services or the university’s devices or any of IT related services, our staff are here to help.

 
 
 

 
 
 

IT Knowledge

News and Events

 
 
 

 
 
 

Related Links

Office of Information Technology Services :

Hua Mak Campus
E Building 1st floor,
592/3 Soi Ramkhamhaeng 24, Ramkhamhaeng Rd.
Hua Mak, Bang Kapi , Bangkok 10240, Thailand

Office of Information Technology Services :

Suvarnabhumi Campus
Srisakdi Charmonman IT Building 3rd floor,
88 Moo 8 Bang Na-Trad Km. 26
Bang Sao Thong, Samut Prakan 10570, Thailand

(66) 0-2300-4543-62 Ext. 3333

helpdesk@au.edu

AU ITS Line

(66) 0-2723-2833

helpdesk@au.edu

AU ITS Line
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